1. Eligibility
We accept returns on eligible orders delivered to the following countries:
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United Kingdom
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United States
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Canada
All return requests must be submitted in accordance with the terms outlined in this policy.
2. Return Period
In accordance with applicable consumer protection regulations, you have the right to request a return within 14 days of receiving their item, without providing a reason.
To initiate a return, you must contact us by email within 14 days of delivery.
Once your return request has been approved, the item must be sent back to us within 14 days from the date of approval.
Unfortunately, we are unable to accept return requests made outside of these timeframes.
3. Return Shipping Costs
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Change of mind returns (including personal preference, no longer needed, or dissatisfaction): Customers are responsible for the return shipping costs.
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Faulty, damaged, or incorrect items: If you receive an item that is defective, damaged during transit, or incorrectly sent, please contact us as soon as possible before returning the item. We will assist you and provide appropriate instructions.
4. How to Request a Return
To request a return, please contact us by email:
Email: mochipocket228@gmail.com
Please include your order number and a brief explanation of the reason for return.
Once your return request is approved, we will provide you with the return address and detailed return instructions by email.
After sending the item back, please email us the shipping carrier name and tracking number so we can follow up on your return.
5. Condition of Returned Items
Returned items must meet the following conditions:
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Unused and unworn
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In their original condition
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All original tags and security labels intact
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Original packaging included
We reserve the right to refuse a refund if the returned item:
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Is damaged
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Shows clear signs of use
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Has been handled in a way that affects resale
6. Responsibility During Return Shipping
We strongly recommend using a tracked return service when sending items back.
If an item is lost during return shipping and valid tracking information cannot be provided, we will be unable to process a refund for the return.
7. Refunds
Once we receive and inspect the returned item, we will notify you by email regarding whether your refund has been approved.
If approved, the refund will be processed back to your original payment method within 5 business days of receiving the returned item.
Please note that processing times may vary depending on your bank or payment provider, and it may take up to 10 additional business days for the refund to appear in your account. This timeframe is determined by the bank or payment platform, and we are unable to influence it.